PLEASE NOTE*** ALL PRE-ORDER PURCHASES RECEIVED CAN NOT BE REFUNDED.
For items that are sold on pre-order status, your account will be charged at the time that the order is placed. All of the pre-order hard goods/physical items we offer for purchase as a PRE-ORDER all include a digital download. The customer will receive the download confirmation and code within 24 hours of the initial purchase confirmation. When customers receive this download the purchase order in our system will show that the order has received partial fulfillment. Customers will be required to acknowledge and accept the terms of this agreement by clicking that they 'accept' button prior to completing their order purchase.
All customers are made aware of the download terms at the time of purchase and customers are required to accepted those terms before making a purchase. All customers will be refused a refund and will be prevented from claiming a chargeback as the terms of the agreement and a portion of the order have been filled when customers receIve the digital download.
Any and all additional download codes, such as full length album, will be sent to the customer when the content of those downloads are made public to the marketplace. Please note we are not permitted to provide the digital download of an album or any individual track to customers until the album has been release by the artist or record label.
The fulfillment of all hard goods such as t-shirt packs, hard Disc CDS and Vinyl will be filled and shipped in the order they were received. Please be aware that all music items (CDS and Vinyl) are not delivered to us to mail to customers until 48 hours prior to the album release street date. This is the same for all hard copy retail distributors. We will begin pre-printing the shipping labels 3-4 days prior to the album release date in preparation for the fulfillment task when the music items are received. Please note when customers receive tracking for their order prior to the album release date, this does not mean the order has shipped until the post office shows an acceptance scan on the tracking manifest with the USPS.
For pre-orders that contain a t-shirt, We will not offer a refund to customers for any reason. We will however, happily exchange the garment for a different size or cut of shirt such as mens or womens. Returned items can not be exchanged for any other garment other than the limited edition design featured in the original pre-order purchase. We understand that sometimes garments can be defective or damaged and we apologize for the inconvenience and are more than happy to exchange those items also.
Once the garment is received please notify us immediately PRIOR to returning ANY items to us. We ask that customers contact our customer service department so that the replacement items can be pulled from inventory. We will not accept any items for exchange if there is evidence of garment use such as wash or garment use. For more info and instructions please see the return policy and guidelines.
*** Please note all of the above terms will still apply to any and all purchases of 12 Bloody Spies on CD and VINYL that are placed once the album has been released*****